Shipping & Returns

Shipping Policy

Where We Ship
Echo and Ember ships within Canada, the U.S., and internationally to most countries. Certain locations may be restricted due to regulations or logistical constraints. Please confirm any restrictions specific to your country before placing your order.

Shipping Costs

  • Canada: Standard Shipping $8.99, Free shipping on orders over $100 CAD. 
  • US: Standard Shipping $8.99, Free shipping on orders over $70 USD. 
  • UK & France: Standard International Shipping $14.99 USD
  • Echo & Ember is not responsible for any customs duties, taxes, or import fees applicable upon arrival in your country.

Shipping Times

  • Canada & U.S.: Orders typically arrive within 3-7 business days.
  • International: Orders are usually delivered within 10-14 business days, depending on location and customs clearance.
  • Australia and New Zealand: 7 - 22 business days

During peak sales periods, please allow additional time for processing and shipping. You’ll receive tracking information by email once your order ships.

Order Processing
Please allow 1-3 business days for order processing. We strive to process all orders quickly, but during busy periods, such as holidays, processing may take longer.

Returns Policy

At Echo and Ember, we value your satisfaction and strive to provide products of the highest quality. However, due to the nature of our cosmetic and personal care products, we have a strict no-return policy on all purchases. Once items are shipped, returns or exchanges for a change of mind are not accepted.

Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery at support@echoandember.com. We will arrange a replacement or provide a refund as appropriate.

Order Errors and Address Issues
Please ensure that your shipping address is entered correctly. Orders that cannot be delivered due to incorrect addresses will be subject to a restocking fee of $25.

Payment and Billing
We accept major credit cards, including Visa, MasterCard, and American Express. Please ensure your billing information matches your payment details to prevent delays in processing. Echo and Ember Gift Cards may be redeemed by entering the code at checkout.

Contact Us
For any additional questions or concerns regarding shipping, returns, or other inquiries, reach out to our Customer Service team at support@echoandember.com.

Thank you for choosing Echo and Ember – where quality meets conscious beauty.